Skip to main content

Privacy Policy

Protecting your privacy is important to the National Concert Hall (NCH).   When communicating with us we will only ask for information that is relevant to our engagement with you. This notice was last reviewed and updated in July 2023.


The National Concert Hall is a statutory body established under the National Cultural Institutions (National Concert Hall) Act 2015. Our registered address is National Concert Hall, Earlsfort Terrace, Dublin 2, D02 N527.  Telephone: +353 1 417 0077

You can opt out of communication at any time by clicking the ‘unsubscribe’ link in our emails, updating your preferences through your online account, emailing us at or simply phoning our box office on +3531 417 0000. If you have any questions regarding the privacy of your data, please contact our Data Protection Officer at the above address or email

Your Data

To ensure we provide an efficient customer experience we may collect some personal information.  The reasons may include when you: -
1.    Contract with us to buy a ticket, gift cards, merchandise, become a financial supporter or make a donation 
2.    Consent by creating an online account, sign up to receive emails, newsletters or enquire about an event
3.  If there is a change in our concert or event schedule or other logistical change, we have a legitimate interest to inform and update you
4.  As we promote events that are of interest to you we will, on occasion, analyse or carry out market research with our database for legitimate marketing purposes.  We will never share or sell your data to third parties.  Please refer to our separate cookie consent management with digital third parties.    
5.    If you use our credit or debit card payment processes, we have secure transactional measures in place with our payment provider and your transaction is carried out directly with them.
6.     We do not usually collect ‘sensitive personal data’ (special category) from you unless there is a clear reason for doing so, such as health or dietary requirements. This is to ensure we provide appropriate facilities or support to ensure your enjoyment at an event.
7.  We may carry out photography, filming for TV/livestreaming/archive purposes/promotional purposes, and sound recording in or about the venue. Ticket holders’ automatically consent to this activity as members of the audience. If you object to being filmed/photographed as part of the audience, please let us know in advance of the event by contacting the reception desk in the foyer. We will do our best to facilitate your request.  
8..    We use 24hr CCTV for safety and security for all who visit and work in NCH. CCTV secures both the building and the carpark.  Please request to see our CCTV Policy by contacting

Your Rights

You can contact us at any time to validate your privacy rights and ask us to do the following in relation to your personal information: -

Amend We actively encourage you to let us know if your details have changed or if we hold inaccurate information 
Access  Ask us for copies of the personal information we hold on you 
Restrict, Erase or Object  Ask us to stop and erase your personal information, in certain circumstances 
Data Portability  Transfer your data to another organisation or to you, in certain circumstances

Partners & Applications

To ensure the smooth running of the NCH and ensure we provide you with a top-class service, we engage with the following organisations.  Please refer to their individual Privacy Policy for their use of data.  Where possible, they process in accordance with our instruction and agreement: -

Ticket and Customer Management
Read their Privacy Policy

Artifax Event
Performer & Event Management
Read their Privacy Policy

Shanahan’s Direct Mailing House
Direct Mail Fulfilment & Postage
Read their Privacy Policy

World Pay
Card payment processing
Read their Privacy Policy

Community Engagement
Read their Privacy Policy 

Baker Richards 
Data Analysis/Audience Research
Read their Privacy Policy

Data Retention

We hold your details for as long as you are an active customer with us, then no longer than five years. You are free to opt-out of communication at any time. Please see details above.

Website & Cookies

Feel free to visit our website anonymously.  If you wish to book online, purchase or request a newsletter, we will ask you to register with us, to process your request. If a link on our website takes you to the website of a third-party, please refer to their Privacy Notice for their use of data. Refer to our Cookie Policy here. Please keep your password to your online account secure, as you retain responsibility for the secure access to your account. 

Our Commitment

While we make every effort to ensure you maximise your enjoyment through our services and events, if at any time you wish to raise a concern relating to the protection of your information, please contact our Data Protection Officer or use the contact details above.    

If you are not satisfied with our efforts to resolve your concerns, you may contact the Irish Data Protection Commission.
Their contact details are: