National Concert Hall Covid-19 Guidelines for Ticketholders
The National Concert Hall (NCH) has implemented a new range of control measures to ensure the protection and safety of performing artists, staff and customers.
Directed by Government guidelines, it is critical that these measures are strictly followed by those attending a concert or event at the NCH. These guidelines are subject to change on an ongoing basis. Please continue to check the NCH website, www.nch.ie for updated information.
Advice to Ticketholders
- All tickets must be purchased in advance of the concert you choose to attend. Tickets can be purchased through www.nch.ie only and will not be available to purchase at the National Concert Hall.
- Tickets must be pre-printed at home or can be presented on any device for admission. Ticket collection will not be available on the day.
- On arrival at the venue, you will be temperature checked by a member of our First Aid Responders, Code Blue*.
- If you or any member of your party have had symptoms of COVID-19 in the 14 days prior to an event we would ask that you do not attend, please contact the Box Office team on firstname.lastname@example.org who will assist you further. If you are in an “At-Risk” category we strongly advise that you seek and follow any medical advice before attending.
- Queuing systems are in place for temperature control and ticket scanning, we ask that you follow directional signage in place.
- You will be asked to queue in a socially distanced manner until you are brought to your seat by an NCH staff member. Seating is unreserved.
- All ticketholders will be required to follow current safe-distancing guidelines of 2 metres as set out by the National Public Health Emergency Team (NPHET).
- A contact name and number will be required from all ticket holders to assist with contact tracing in the event of a confirmed case of Covid-19. (This will be collected at the time of purchasing your ticket).
- Please use the hand-sanitising units which are available throughout the foyer.
- Hand washing and sanitising facilities are provided in all restrooms. A digital traffic light queuing system for restrooms will be in operation for the duration of the concert we ask that you adhere to this system.
- In advance of the Concert Hall’s opening concert all public areas and the main auditorium will be Electrostatically disinfected (Certified). In addition, communal areas will be regularly cleaned and disinfected by our Full-time cleaners who will be on-site at all times.
- All ticketholders will be required to wear a mask while in the building and throughout the performance.
- The approximate duration of concerts will be restricted to 60 minutes.
- Currently, we are not planning any intervals during concerts.
- The National Concert Hall will be open 45 minutes before the start time of the concert and will close 30 minutes after the concert.
- Please note that all bars, cloakroom facilities and the Terrace Restaurant will remain closed.
- Please remain in your seats at the end of the performance. Staff will direct you out in a safe and orderly fashion.
*Please note, in the event that your temperature is over the threshold you will be brought to our isolation area, located just off the foyer entrance. You will be asked to wait for 10 minutes and your temperature will be checked again. If it is still over the threshold, you will be asked to leave and see your GP. Please avoid public transport. Our staff can help you make arrangements to be collected.
This document is intended to be supplemental to any Government Guidelines.