Privacy Notice


Protecting your privacy is important to the National Concert Hall (NCH).   When communicating with us we will only ask for information that is relevant to our engagement with you. This notice was last reviewed and February 2022. 


The National Concert Hall is a statutory body established under the National Cultural Institutions (National Concert Hall) Act 2015. Our registered address is National Concert Hall, Earlsfort Terrace, Dublin 2, D02 N527.  Telephone: +353 1 417 0077
You can opt out of communication at any time by clicking the ‘unsubscribe’ link in our emails, updating your preferences through your online account, emailing us at or simply phoning our box office on +3531 417 0000.  If you have any questions regarding the privacy of your data, please contact our Data Protection Officer at the above address or email

Your Data 

To ensure we provide an efficient customer experience we may collect some personal information.  The reasons may include when you: -
1.    Buy a ticket, gift cards or merchandise or create an online account
2.    Sign up to receive emails, newsletters or enquire about an event
3.    Become a financial supporter or make a donation
4.    If you use our credit or debit card payment process, we have secure transactional measures in place with our payment provider and your transaction is carried out directly with them   
5.    We do not usually collect ‘sensitive personal data’ (special category) from you unless there is a clear reason for doing so, such as health or dietary requirements. This is to ensure we provide appropriate facilities or support to ensure your enjoyment at an event   
6.    We may carry out photography, live streaming, TV filming and sound recording in or about the venue. Ticket holders’ consent to this activity, as members of the audience. If you object to recording, please contact us, in advance of the event. We will do our best to facilitate your request.  
7.    We use 24hr CCTV for safety and security for both patrons and staff. CCTV secures both the building and the carpark.  Please request to see our CCTV Policy by contacting 

Your Rights 

You can contact us at any time to validate your privacy rights and ask us to do the following in relation to your personal information: -

Amend  We actively encourage you to let us know if your details have changed or if we hold inaccurate information 
Access  Ask us for copies of the personal information we hold on you 
Restrict, Erase or Object  Ask us to stop and erase your personal information, in certain circumstances 
Data Portability  Transfer your data to another organisation or to you, in certain circumstances

Partners & Applications 

To ensure the smooth running of the NCH and ensure we provide you with a top-class service, we engage with the following organisations.  Please refer to their individual Privacy Policy for their use of data.  Where possible, they process in accordance with our instruction and agreement: -

Ticket and Customer Management
Read their Privacy Policy

Artifax Event
Performer & Event Management
Read their Privacy Policy

Shanahan’s Direct Mailing House
Direct Mail Fulfilment & Postage
Read their Privacy Policy

World Pay
Card payment processing
Read their Privacy Policy

Community Engagement
Read their Privacy Policy 

Data Retention 

We hold your details for as long as you are an active customer with us, then no longer than five years.You are free to opt-out of communication at any time.  Please see details above.

Website & Cookies 

Feel free to visit our website anonymously.  If you wish to book online, purchase or request a newsletter, we will ask you to register with us, to process your request. If a link on our website takes you to the website of a third-party, please refer to their Privacy Notice for their use of data. Refer to our Cookie Policy here.  Please keep your password to your online account secure, as you retain responsibility for the secure access to your account. 

Our Commitment 

While we make every effort to ensure you maximise your enjoyment through our services and events, if at any time you wish to raise a concern relating to the protection of your information, please contact our Data Protection Officer or use the contact details above.    

If you are not satisfied with our efforts to resolve your concerns, you may contact the Irish Data Protection Commission.
Their contact details are: