Current Opportunities

 

We are currently recruiting for a number of roles at the NCH


Head of Partnerships & Philanthropy

Fulltime Fixed Term Contract of Employment (Maternity Leave Cover)

Overview

The National Concert Hall (NCH) has the ambition to be one of the world’s great centres for music, a centre which will be a symbol of national pride for Irish people everywhere.
The NCH is entering an exciting period of change and development, with a multi-million capital redevelopment programme for its Earlsfort Terrace site in the planning stage and a process underway to transfer of the RTÉ National Symphony Orchestra to its remit.
The NCH’s annual funding comes from a mix of its own activities, a grant from the state through the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media.

This income derives from sponsorship, philanthropic donations, trusts and foundations individual and corporate supporters and from fundraising events and activities. The NCH has well-developed programmes for sponsors, corporate members, patrons, donors and Friends. 

Emerging from the long hiatus caused by the Covid-19 pandemic affords the organisation an opportunity to re-think its ambitious fundraising goals. The Head of Partnerships and Philanthropy will work closely with the CEO and the Board of the National Concert Hall to implement a comprehensive Fundraising Strategy (2020-2025) for its annual programmes in line with the company’s overall mission and Strategic Plan (2021-2025). 

Key Information about this role

This is a full-time, fixed term contract and the position holder reports to the CEO and manages 3 direct reports.

The main purpose of the role:

•    To be responsible for achieving the National Concert Hall’s annual fundraising goals and for cultivating and managing relationships with sponsors and donors. 
•    To maximise annual contributed income from all private and corporate sources, including major gift giving, corporate sponsorship, trusts and foundations, individual philanthropy and through fundraising events, in support of the National Concert Hall’s ongoing programming, Learning & Participation and operational needs. 

Main responsibilities:

Individual giving & philanthropy

•    To manage and grow all membership schemes, including Friends and Individual Patrons.
•    To devise and implement new membership schemes and loyalty programmes schemes to increase individual giving and broaden the supporter base.
•    To grow the Hall’s individual patron and major donor base, both in Ireland and internationally.
•    To devise and manage an annual giving campaign and cultivate major gifts, including legacy giving.
•    To instigate and manage a programme of fundraising events from inception through to completion. 
•    To ensure excellent management and stewardship of all relationships within the fundraising area 

Corporate support & sponsorship

•    To develop and implement plans to attract major corporate sponsorship to the NCH in support of its programme and Learning & Participation activities.
•    To develop and implement a sponsorship strategy for the National Symphony Orchestra.
•    To increase corporate engagement and income, including through the Corporate Members scheme.
Trusts & Foundations

•    To identify and implement specific strategies to build income and maintain strong relationships with Trusts and Foundations both in Ireland and internationally
•    To work with the Head of Learning & Participation to identify and develop projects for support from such Trusts and Foundations
•    To work with the Head of Programme Planning to identify and develop projects for support from such Trusts and Foundations

Other key tasks:

•    To work closely with the CEO, and senior management team in creating and implementing key strategies for developing fundraising sources that support the NCH’s portfolio of projects in the areas of artistic excellence, Learning & Participation and audience development.
•    To direct the production of proposals, grant applications and all necessary materials for corporate sponsorship, philanthropic and foundation giving.
•    Working closely with the Head of Marketing and Communications, to develop and implement a comprehensive marketing and public affairs strategy for fundraising and sponsorship and to ensure good stewardship of sponsors and donors
•    To ensure fulfilment of sponsorship commitments and coordinate with other departments to guarantee timely delivery of benefits and proper recognition to sponsors and donors and to co-ordinate marketing and PR reports for sponsors and co-ordinate feedback from sponsors internally.
•    To develop and manage Board fundraising capacity.
•    To attend networking and business events outside the NCH where prospects may be identified.
•    To host sponsor/networking events and other business development initiatives.
•    To utilise online marketing to support donor and sponsor acquisition.
•    To implement and manage a CRM system specific to donor management and development.

Key accountabilities:

•    To report to the CEO as a member of the Senior Management Team
•    To liaise closely with all other areas of the business (including Finance, Marketing and Communications, Operations, Learning and Participation, and Box Office) to ensure the efficient and effective operation of the department 
•    To liaise with the Board or relevant sub-committees as appropriate
•    To be the point of contact for all major sponsors and donors 

Management responsibilities:

•    To meet financial targets for all projects undertaken
•    To create and implement an annual development plan and strategy
•    To set and regularly monitor an annual budget in line with departmental expenditure and anticipated income
•    To produce monthly analysis of key statistics for purposes of tracking, monitoring results and improving performance
•    To manage sponsorship guidelines of the NCH and update as necessary
•    To lead, supervise, motivate and appraise staff members and ensure all objectives are met on time and on budget. 
•    To advise on staffing requirements and assist with recruitment
•    To liaise closely with Head of Learning & Participation, Head of Programme Planning and NSO management regarding project opportunities
•    To carry out any other duties that may be required of the role

Organisational Requirements

•    To maintain the NCH’s high standard of customer care across all areas of
organisational activity
•    To use IT and digital applications to service the post’s administrative needs
•    To work towards the achievement of the NCH’s organisational goals 
•    As the post-holder may be the first point of contact for many external organisations and individuals, he/she is expected to remain up to date with, and aware of, developments within the NCH and its work.
•    As the post requires handling, processing and recording of restricted information, confidentiality is required at all times.
 

Key Performance indicators:

•    Meeting income targets for corporate and donated income
•    Achieving sustained annual growth in overall revenue
•    Broadening industry sectors where sponsorship and new members are sourced
•    Increasing donor base particularly in major gift giving, both in Ireland and internationally
•    Sound people & business management of the fundraising department
 

Person Specification

•    Ambitious, target driven and competent at delivering in a fast-paced environment
•    Demonstrated passion for fundraising and building relationships
•    Interest in music and the cultural sector
•    Excellent interpersonal, communication (written and oral) and listening skills
•    An excellent team player, flexible and adaptable 
•    A third level qualification relevant to the role
•    Minimum 5 years’ experience in fundraising  
•    Good initiative with an eye for detail
•    Well-developed organisational skills

Key Information About This Role 

•    This is a fulltime Fixed Term Contract of Employment (Maternity Leave Cover)
•    The Head of Partnerships & Philanthropy reports to the CEO and manages 3 direct reports. 
•    The National Concert Hall is located in Dublin 2/city centre. 
•    This role will be based at the NCH itself. 

Pay: The Assistant Principal salary scale applies (rates effective from 1 July 2021) as follows: 
€69,659 | €72,268 | €74,871 | €77,483| €80,090 | €81,593 | €84,225 (LSI 1)* | €86,865 (LSI 2)*

Candidates should note the NCH complies with Department of Public Expenditure and Reform and guidelines on Public Sector pay and conditions of employment and entry level will be at Point 1 of this Grade.

The annual leave entitlement is 30 days pro-rata per year.

Outside working hours: The successful candidate must be flexible and available to work occasional early mornings, evenings and weekends (as required).

How to apply: Applicants should submit one attachment containing a cover letter and Curriculum Vitae by email, outlining how they meet the required criteria to: Helen.carroll@nch.ie

Closing Date for Applications: 12th October 2021

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Digital Marketing Executive

Overall Purpose 

This exciting post sits within the NCH’s Marketing and Communications Department which brings together communications, marketing, audience development, online/digital, public affairs, press and publications for all areas of NCH activity.

The overall purpose of the role of Digital Marketing Executive for NCH is to work as part of the team to continue the enhancement of the NCH profile, brand promise and market position as Ireland’s National Cultural Institution for Music, in line with the National Concert Hall Strategy. This includes powerfully communicating the NCH’s objectives, programmes and all related activities to key audiences as well as engaging and involving stakeholders, partners and staff.

The Digital Marketing Executive works closely with the Marketing Team on all aspects of promoting the NCH brand; NCH’s own-promotion events; providing marketing support to external promoters; and in support of the development and implementation of strategy to significantly increase and maintain the NCH’s profile in Ireland and internationally.

Key Responsibilities

•    To support the growth of the NCH brand, and awareness and loyalty online by using digital marketing tools and social media
•    To update and maintain www.nch.ie keeping content fresh and relevant with a view to improving SEO, driving traffic to site and improving customer service levels and UX online
•    To work closely with the Digital Manager in the management of National Concert Hall social media platforms including content creation, social media advertising and campaign development to increase levels of engagement with NCH audiences and potential attenders. 
•    Ongoing implementation of NCH’s digital marketing strategy and keyword strategy.
•    To work within allocated budgets.

Key Tasks and Role Activities

•    To coordinate and create marketing campaigns, e-mail marketing and online advertising schedules in support of concerts, events and other programmes
•    To proactively develop audience and stakeholder relationships via online platforms such as Twitter, Facebook and Instagram, thereby enhancing NCH digital engagement
•    To liaise with colleagues, promoters, partners, artists and stakeholders on digital and social media content.
•    To identify NCH advertising/marketing and audience development opportunities on relevant online news and target interest sites.
•    To monitor customer comment online, to respond/suggest responses in a timely and appropriate manner, to supervise the NCH digital and online presence, identifying any reputational issues for timely response
•    To ensure the accuracy, veracity and timeliness of information published online
•    To measure and interpret results of digital marketing campaigns and disseminate to appropriate colleagues
•    Manage Google Ads campaigns 
•    To ensure all job activities are carried out in a manner that is professional and reliable and in accordance with the overall policies and strategies of the NCH.
•    Maintain knowledge of the Irish music, culture and arts sector and any changes in arts marketing/communications/digital industry legislation pertinent to this area of the NCH’s activity
•    To carry out other duties as requested by the NCH’s Digital Manager

Organisational Requirements

•    To maintain the NCH’s high standard of customer care across all areas of organisational activity
•    To work towards the achievement of the NCH’s organisational goals 
•    As the post-holder may be the first point of contact for many external organisations and individuals, he/she is expected to remain up to date with, and aware of, developments within the NCH and its work.
•    As the post requires handling, processing and recording of restricted information, confidentiality is required at all times.

The Person

•    Demonstrated passion for digital marketing
•    Interest in music and the cultural sector
•    Excellent interpersonal and communication skills
•    Ambitious, target driven and competent at delivering in a fast-paced environment
•    Excellent working knowledge of Google Analytics & Google Ads
•    Knowledge of content management systems, HTML, email marketing & ticketing platforms desirable
•    An excellent team player, flexible and adaptable 
•    Minimum 3 years’ experience in marketing and/or digital 
•    Good initiative with excellent attention for detail
•    A third level qualification relevant to the role

Remuneration

Pay: The NCH Administration Executive PPC salary scale applies (rates effective from 1 October 2020) as follows:  €35,664 - €37,436 - €39,148 - €40,854 - €42,525 - €44,213 - €45,853 - €47,546 - Please note that appointment will be made at the first point on this salary scale.
Pension – Membership of Single Public Service Pension Scheme.
The annual leave entitlement is 21 days per annum.

Application process

Please apply with CV (no more than 2 pages) accompanied by a one-page cover letter outlining the case for your appointment to Joanne Taaffe, Digital Manager, joanne.taaffe@nch.ie by Monday 25th October, 5pm. 

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Box Office and Customer Service Agents - 
Part-Time/Casual Three Month Contract 

The National Concert Hall (NCH) are currently recruiting to fill vacancies in its Box office sales and customer service team 

 Job Purpose 

  • To process and support ticket sales across all channels  
  • To respond and support customer service queries 
  • To support sales of gift cards, memberships and other merchandise 

Reports to: Box Office Management Team 
 

Responsibilities 

  • Processing all ticket sales, gift card sales and other products as necessary through the Box Office 
  • To act as an information source for customers and deal with queries relating to concerts, events and activities taking place at the Hall 
  • To provide the highest standard of customer service and customer care at all times 
  • Database maintenance on ticketing system 
  • Payment reconciliation at end of day  
  • To maintain the professional and corporate image of NCH at all times. 
  • To undertake any other box office duties which may be requested by the Box Office Management Team. 

What we are looking for? 

If you have an interest in working at Ireland’s home of music, we would love to hear from you. This role requires candidates who have an interest and experience in customer service, have strong IT skills and fluent written and spoken English. Experience working with any ticketing system and / or a basic knowledge of the Irish language are desirable. 

This is a fixed term 3 month casual contract, hours are variable and cannot be guaranteed. 

Hourly rate €14.13. Working hours can fall between 9.30am and 11pm 
Applicants must be available daytime, evenings and weekends 
 
All applicants must be eligible to work in the European Union 

 

Application process

Please apply with CV (no more than 2 pages) accompanied by a one-page cover letter to Aisling Coyle, Box Office & Sales Manager aisling.coyle@nch.ie 




The National Concert Hall is proud to be an equal opportunity employer of all qualified individuals. We actively welcome applications from people of all backgrounds and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community or family status. 

We are committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, or have any questions regarding building access, please contact us on (01) 417 0077 or email Barry Walsh (Head of Personnel and Operations) barry.walsh@nch.ie