COVID 19 Closure Period - FAQs


Which performances have been cancelled? 

Following the most recent advice from Government the National Concert Hall will close to the public from midnight on 27th October 2020. 

This is in line with Level 3 restrictions outlined in the Resilience and Recovery 2020-2021: Plan for Living with Covid-19.

The planned socially distanced concert by the Vanbrugh Quartet scheduled for 18th October has been cancelled, customers will be refunded in due course.   

NCH livestream concerts will go ahead as planned

I had tickets for a cancelled performance, how can I get a refund? 

My order was paid for by card: 

All orders for cancelled performances up to 5th May have been refunded directly to the card used to make the original booking.  

My order was paid for by Gift Card: 

We have been in contact with our ticket holders who made a booking by Gift Card and have issued new Gift Cards.  If you have not heard from us, please contact 

My order was paid for by cash or cheque: 

The National Concert Hall building is currently closed, and so we are unable to offer cash or cheque refunds at this time.  We are currently contacting our ticket holders who made a booking by cash or cheque to discuss refund options.  If you have not heard from us, please contact 


I had tickets for a performance that has been rescheduled, do I need to do anything? 

All ticket holders for a performance which has been rescheduled have been contacted by email or text message with details of the new date.  All rescheduled events are listed on 

All tickets will remain valid for the new date.  

For ticket holders who wish to attend the new date, there is no need to do anything. 

If you cannot make the new date, please contact and we will be happy to discuss the options. 


I didn’t receive any emails about my booking, what should I do? 

If there is a contact email address on your Customer account with NCH, this is the one we will use to contact you.  You can update your email address or what email address is on your account by logging in HERE

Our email may have been routed to your spam or junk folder, so please check these folders. 

Emails from the NCH can come from the following addresses: 



By adding these email addresses to your safe senders list or whitelisting them, you can ensure that you will see all of our emails. 

How can I contact the Box Office? 

The National Concert Hall building is currently closed to both customers and staff.  As a result our Box Office phoneline is closed.  Our Box Office team are working remotely and can be contacted at  

How can I support the NCH during COVID-19? 

The COVID-19 global crisis is having an immediate and serious impact on charitable cultural institutions such as ours. Our digital stage is alive with performances while the National Concert Hall is closed to the public. Your donations raise critical, unrestricted funding that is divided amongst the NCH’s diverse range of programmes. Please consider donating online here. Thank you for your support and see you at the NCH very soon!